Honoring the human spirit, even when something needs to find its way back.

Last updated: January, 2026

At Saint Loot, every piece is created with intention, made to order, crafted when you choose it, and delivered with care. Still, we know that sometimes a product isn’t quite what you hoped for, and we honor that part of the journey too.

Below is how we handle returns and exchanges with clarity and compassion.

✝︎ 30-Day Return & Exchange Window

You may request a return or exchange within 30 days of receiving your order.

To begin, email us at support@saintloot.com with your:

• Order number
• Reason for return or exchange
• Photos (if the item arrived damaged or misprinted)

Please do not ship anything back without instruction.

✝︎ Size Exchanges or Change of Mind

If you ordered the wrong size or simply want a different item, we honor exchanges with ease.

✦ How exchanges work:

• You contact us
• We review your request
• We send a replacement in the size or style needed

This keeps the process simple, sustainable, and human-centered.

✝︎ Damaged, Misprinted, or Incorrect Items

If your order arrives flawed or incorrect, we will replace it.

To qualify, please contact us within 7 days of delivery with:

• Photos of the issue
• Your order number
• A brief explanation of what happened

Once confirmed, we send a replacement at no cost to you.

The original item does not need to be returned.

✝︎ Refunds

Refunds may be issued if a replacement or exchange is not appropriate for your situation.

Once approved, refunds are sent back to your original payment method.
Please allow 5–10 business days for processing.

Shipping costs are non-refundable.

✝︎ Lost, Stolen, or Delayed Packages

Once an order has been handed to the carrier, its journey is no longer in our control.

If your package is:

• Marked “delivered” but missing
• Delayed in transit
• Lost

Please contact the carrier with your tracking number.

We will assist where we can, but replacements for lost or stolen packages are not guaranteed.

✝︎ Wrong Address Disclaimer

If an incorrect or incomplete address is entered at checkout, the package may be delayed or undeliverable.

If your order is returned to sender, a reshipment fee may apply.

We cannot reroute packages once they have shipped.

✝︎ Need Support?

For any questions, exchanges, or return requests, contact us at:

📧support@saintloot.com

We're here, we're human, we're present and committed to resolving things with clarity and care.